Travel agent (craft certificate)

Key areas of work are the following:

• customer/guest service
• giving counsel and advice on trips and travel destinations
• planning and carrying out activities and experiences
• the use of information technology, e.g. sales and support tools
• the use of search engines and booking systems
• reservations and ticketing
• sales and marketing

You must be able to work independently, systematically and efficiently – often at high speed. Travel agents must be able to communicate and interrelate with people from different cultures and provide good service. You must have good language skills, cultural appreciation, geographical knowledge and social skills.